![]() ![]() ![]() Office re-installation solves the issue temporarilyīut after closing and opening Outlook several times the issue reappears.Ĭan also be reproduced with using a VPN connection (home office) and coming back to the company using the internal network (problem was back).įurther investigation showed, that the aforementioned files were edited by either the "outlook.exe" or the "ucmapi.Office repair solves the issue temporarily.Step 2: Type Outlook.exe /safe and then press Enter key to open Outlook 2016 or Outlook 365 in Safe mode. Step 1: Simultaneously press the Windows logo and R keys on the keyboard to open Run command dialog. autodiscover.xml file and the folder "16" in %appdata%\microsoft\office\outlook\ solves the issue temporarily Fix to Outlook 2016/2019/365 hanging at processing, starting or loading profile screen. creating a new profile solves the issue temporarily.Research led us to several workarounds but no reason for this behavior. They can just be acknowledged ("ok"), then Outlook closes. The information store could not be opened" The correct Microsoft Exchange information service." ![]() ![]() Modify your profile to ensure that you are using The Microsoft Exchange information service in your profile is missing required information. Verify you are connected to the network and are using the proper server and mailbox name. On starting Outlook, several (but not all) Users get the following error messages: There were no updates on either the clients or the Exchange Server before the issue and all the clients (with and without the problem) have the same software-updates and configuration). ![]()
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